Refunds and cancellation

Last updated [date]

This policy is a working draft written to match how the product actually behaves. Have it reviewed by a lawyer, and set the refund window to whatever you intend to honour, before you rely on it.

Free trial

Paid plans include a 14-day trial. You are not charged during the trial, and cancelling before it ends means no payment is taken at all.

Cancelling a subscription

You can cancel at any time from Plan & billing inside the app. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for. No further amount is charged after that.

Refunds

If you were charged after cancelling, or charged twice for the same period, we refund that amount in full.
If you cancel within [7] days of a renewal and have not used the paid features in that period, we refund that renewal on request.
Part-used periods outside that window are not refunded, because the subscription remains available to you for the whole period.

How a refund is paid

Refunds are issued to the original payment method through Razorpay. Once approved, the amount is usually credited within 5 to 7 working days, depending on your bank or card issuer. We do not hold your card details and cannot refund to a different instrument.

Your data after cancelling

Cancelling does not delete anything. Your account continues on the free plan, your transactions remain, and you can export everything at any time. To erase your data entirely, use Privacy & data in the app.

Asking for a refund

Email [billing@yourdomain] with the email address on the account and the payment reference. We respond within one working day.